Service Management Team Engineer
Core
L2 technical support and incident management for production and UAT environments, ensuring regulatory reporting continuity for global financial services clients.
Role type
Senior IC Service Management Team Engineer
Builds
Automation solutions, monitoring dashboards, and high-availability cloud platform configurations
Domain
Financial Services / Regulatory Technology / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Linux/Unix systems administration, SQL databases (PostgreSQL, MySQL, Oracle), scripting (Python, Shell, Perl), cloud platforms (AWS, Azure), monitoring/observability (Splunk, CloudWatch), ticketing systems (JIRA, ServiceNow), incident management, change management, disaster recovery testing
Preferred skills
OTC derivatives regulatory reporting frameworks (EMIR, MiFID, SFTR), workflow automation (Microsoft Power Automate), containerization (Docker, Kubernetes), CI/CD pipelines, ITIL certification
Technologies
AWS, Azure, Splunk, CloudWatch, JIRA, ServiceNow, PostgreSQL, MySQL, Oracle, Python, Shell, Perl, Docker, Kubernetes, GitHub, Microsoft Power Automate
Responsibilities
Provide L2 technical support and incident management for production and UAT environments; Deliver 24x5 global support coverage including weekend and on-call responsibilities; Design and implement automation solutions to reduce manual operational work; Monitor and maintain high-availability cloud platforms by building dashboards and configuring alerts; Act as trusted technical contact for global clients managing regulatory reporting queries; Support change and release management processes including disaster recovery testing
Seniority
Mid-level, hands-on IC