Technical Customer Engineer (Product Support)
Core
Technical escalation point for customer-reported issues, diagnosing complex integration problems, and collaborating with engineering to drive fixes.
Role type
Technical Customer Engineer (Product Support)
Builds
Interim solutions (code snippets, PRs, docs) and validated fixes for customer integrations
Domain
Identity verification, security, and account protection
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Debugging APIs/backend integrations, scripting lightweight tools, IAM platform familiarity, REST/OAuth/Webhook expertise, Go/TypeScript proficiency
Preferred skills
Python/Ruby scripting, AWS/CloudFormation/Docker/GitHub Actions, observability stack usage
Technologies
Go, Typescript, Python, Ruby, REST APIs, OAuth, Webhooks, OIDC, SSO, Okta, Microsoft Entra, Duo, Auth0, Ping, AWS, CloudFormation, Postgres, Docker, GitHub Actions
Responsibilities
Debug in the wild (API payloads, webhook logs, OAuth exchanges), provide interim solutions (code snippets, PRs, docs), bridge gap between customer and engineering, improve internal support tooling, surface pain points to influence product priorities
Seniority
Mid-level, hands-on IC