Bilingual Sales Development Representative - Mexico
Core
Serve as the first point of contact for new patient leads, managing phone conversations to verify insurance, overcome objections, and secure appointments for vein evaluations and ultrasounds across 60+ clinics.
Role type
Bilingual Sales Development Representative (Patient Intake Coordinator)
Builds
New patient growth and booked vein evaluation/ultrasound appointments
Domain
Healthcare (Vein Treatment)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Medical call center experience, front desk patient scheduling, insurance verification, objection handling, CRM/EMR documentation, bilingual English/Spanish communication
Preferred skills
Sales (cold calling), high-volume service environment experience (military/hospitality), resilience to rejection
Technologies
CRM, EMR, phone systems
Responsibilities
Proactively connect with patients via inbound/outbound calls, email, and text; Communicate insurance coverage and payment options; Verify insurance and initiate authorization requests; Troubleshoot patient concerns to improve conversion rates; Collaborate with internal teams for seamless handoff to clinical care; Document 100% of interactions accurately in CRM/EMR systems
Seniority
Individual Contributor, entry-level to mid-level