Patient Service Representative
Core
Front desk operations specialist supporting patient check-in/out, scheduling, insurance verification, and payment collection in a high-volume outpatient vein clinic.
Role type
Patient Service Representative (Medical Front Desk)
Builds
Patient access workflows and clinic flow for outpatient vein treatment centers
Domain
Healthcare / Medical Administration
Deliverable
product features
Required skills
Patient check-in and registration, Medical scheduling, Insurance eligibility verification, Payment collection, EMR system usage, Multi-tasking in fast-paced environments, De-escalation of patient concerns
Preferred skills
Bilingual English/Spanish, Prior experience in medical front desk or patient access, Experience with EMR scheduling (via careerplan.io/jobs/4412827009-patient-service-representative-at-metroveincenters)
Responsibilities
Greet and check in patients in person and over the phone, Verify insurance eligibility and collect copays/balances, Schedule and confirm patient appointments in EMR, Maintain accurate patient records and scan documentation, Support clinic flow and communication between providers and patients, Answer patient questions regarding billing and treatments