Senior Application Support Analyst | Sydney
Core
Ensure optimal operation and maintenance of critical business applications across multiple managed clients, providing 2nd and 3rd level support and managing incidents and problems.
Role type
Senior Application Support Analyst
Builds
High-quality service outcomes aligned to SLAs for government, enterprise, and growing business clients
Domain
IT Service Management / Application Support
Deliverable
client delivery
Required skills
incident management, problem management, troubleshooting, vendor coordination, change management, service transition, analytical problem-solving, ticketing system management
Preferred skills
ITIL frameworks, Tier 2 Service Provider environment experience, Help Desk/Service Desk background, construction industry applications knowledge
Technologies
diverse client environments
Responsibilities
Manage day-to-day incidents, service requests, and problem management activities; Provide 2nd and 3rd level application support; Coordinate with internal teams and third-party vendors to resolve technical issues; Monitor support issues and project deliverables; Participate in on-call roster for 24/7 support; Identify opportunities for service improvements; Support service transitions including documentation reviews; Contribute to projects involving business analysis, testing, implementation, or development
Seniority
Senior, hands-on IC