Large Customer and Key Accounts Consultant
Core
Manage strategic relationships with large customers and key accounts, acting as a liaison between the utility and clients to address service inquiries, outages, and decarbonization initiatives.
Role type
Senior Key Account Consultant (Utility)
Builds
Customer service solutions, outage management support, and regulatory program alignment for large commercial/industrial clients.
Domain
Electrical utility distribution and energy management
Deliverable
client delivery
Required skills
Strategic negotiation, electrical power distribution knowledge, CRM/data analysis, regulatory compliance, project management, stakeholder facilitation
Preferred skills
Program management, co-generation expertise, net-zero initiative experience
Technologies
CRM, Excel, Tableau, SQL, Power BI
Responsibilities
Manage key account relationships and service escalations; support outage management and load transfer coordination; analyze customer data to drive service improvements; communicate regulatory updates and program changes; prepare presentations for internal and external stakeholders.
Seniority
Senior, hands-on IC
