Technical Support Engineer - Japan
Core
Provide advanced technical support for HP's Digital Employee Experience (DEX) and endpoint security solutions to Japanese customers, acting as a bridge between local clients and global engineering teams.
Role type
Senior Technical Support Engineer (Endpoint Security & DEX)
Builds
Customer support resolution, knowledge base articles, and troubleshooting guides for HP software solutions.
Domain
IT Services / Endpoint Security / Digital Employee Experience
Deliverable
client delivery
Required skills
Native-level Japanese (reading, writing, speaking), Professional English, 5+ years technical support experience, Microsoft Windows endpoint support, Endpoint management (Intune, SCCM), Networking protocols (firewalls/proxies), Analytical troubleshooting
Preferred skills
DEX tools (Nexthink, Omnissa, Tanium, ControlUp), ITSM tools (Salesforce, ServiceNow, Jira), Global support environment experience
Responsibilities
Provide advanced technical support to Japanese customers in Japanese, Translate and communicate technical issues between Japanese customers and global engineering teams, Troubleshoot technical issues and ensure complete diagnostics before escalation, Create documentation and knowledge base articles in Japanese, Participate in on-call rotation for critical issues, Assess and analyze customer SaaS/Cloud platforms to make technical recommendations
Seniority
Senior, hands-on IC
