IT Support Officer
Core
Provide first-line IT support, device management, and application support for a growing organization in Sydney, with exposure to software testing and a pathway into software development.
Role type
Junior IT Support Officer (pathway to Software Development)
Builds
Internal business applications, device fleets (including drones and GPS tracking systems), and IT infrastructure.
Domain
IT Services / Enterprise Technology
Required skills
Troubleshooting, Windows environments, Microsoft applications, hardware support, mobile device management, user onboarding, asset management, vendor coordination, software testing, bug identification
Preferred skills
Microsoft Intune, mobile device management solutions, software development, coding, application support
Technologies
Microsoft Intune, Windows, GPS tracking systems, drone devices
Responsibilities
Provide first-line IT support across hardware, software, mobile devices, and business applications; Troubleshoot and resolve day-to-day technical issues; Support the onboarding of new employees, including workstation setup and user configuration; Manage Apple devices through Microsoft Intune; Administer software licences, subscriptions, and user access requests; Coordinate IT equipment procurement and liaise with external vendors; Manage company drone devices and GPS tracking systems; Assist with software testing and collaboration with the internal development team
Seniority
Junior, entry-level
