Site Support Technician
Core
Monitor, manage, and resolve incidents affecting safety and production-critical OT/IT systems in a 24x7 mining operations environment.
Role type
Level 1.5 Priority Support Specialist (IT/OT)
Builds
Maintains high availability of business-critical OT and IT systems for mining assets.
Domain
Mining / Operational Technology (OT)
Required skills
Incident management, system monitoring, troubleshooting, root cause analysis, planned maintenance, backup facility checks, risk identification, collaboration with operational teams.
Preferred skills
Experience in mining, resources, or industrial environments; Remote-site process control support; Fleet Management Systems experience.
Responsibilities
Proactively monitor production-critical IT/OT systems and respond to events; Troubleshoot and restore system availability; Take ownership of critical incidents; Collaborate with dispatch, control teams, and vendors; Perform planned maintenance and software installations; Conduct regular backup facility checks; Review root causes to improve reliability; Identify risks and apply controls.
Seniority
Junior to Mid-level, hands-on IC