Joint Professional Services – Technical Support Engineer in Bangalore, India
Core
Mid-to-senior engineer providing joint professional services and technical support for OPSWAT cybersecurity products, focusing on implementation, integration, and resolving complex technical issues for enterprise customers.
Role type
Senior IC Technical Support Engineer / Professional Services Engineer
Builds
Production support workflows, customer implementations, and knowledge transfer for critical infrastructure security solutions
Domain
Cybersecurity, IT Operations, Critical Infrastructure Protection
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows Server administration, Linux fundamentals, networking concepts, cybersecurity basics, log analysis, troubleshooting, customer relationship management, technical presentation
Preferred skills
Cybersecurity domain expertise, network integration (Cisco, Juniper, etc.), DevOps tools (Docker, Kubernetes, Terraform, Ansible), Cloud services (AWS, GCP), scripting (Bash, PowerShell, Python), database management (MySQL, Mongo)
Technologies
OPSWAT, Windows Server, Linux, Cisco, Juniper, Docker, Kubernetes, Terraform, Ansible, AWS, GCP, MySQL, Mongo, Bash, PowerShell, Python
Responsibilities
Coordinate with global support teams to resolve customer technical issues and escalate bugs to R&D; Implement and integrate OPSWAT products for customers; Provide training and knowledge transfer on solution administration; Mentor team members and improve support processes; Assist Sales team with product testing and assessment; Conduct onsite professional services and system implementations.
Seniority
Mid-to-senior, hands-on IC with mentorship responsibilities