Customer Support Engineer

🌐 Remote💼 Full-time🗓 2026-09-01 → 2026-09-26

Core

Advise and resolve technical support issues for developers and businesses using the PlanetScale database platform, while improving documentation and support processes.

Role type

Senior Customer Support Engineer (Database/Developer Tools)

Builds

Support function, documentation, and troubleshooting guides for the PlanetScale platform

Domain

Cloud Database (Postgres, MySQL/Vitess) and Developer Tools

Deliverable

client delivery

Required skills

SQL debugging, database troubleshooting, reading unfamiliar code, cross-functional collaboration, technical documentation, empathy for developers

Preferred skills

Cloud platforms (AWS, GCP, Azure), observability tools, building support processes from scratch

Technologies

PlanetScale, Vitess, MySQL, PostgreSQL, SQL, AWS, GCP, Azure

Responsibilities

Respond to and debug customer support tickets and issues across multiple channels; guide customers on query optimization, schema changes, and production workflows; create and improve internal/external documentation and support playbooks; identify product gaps and recurring friction points to collaborate with Engineering; contribute to systems and practices for scalable developer-focused support

Seniority

Senior, hands-on IC

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About PlanetScale

PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both PostgresQL and Vitess clusters. Vitess is an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience. We're bringing the same scaling power to PostgreSQL with Neki, our sharded PostgreSQL product, and we're looking for Software Engineers to come help build it from scratch.