Director of Customer Education
Core
Define and build a global customer and partner education engine to accelerate adoption, improve outcomes, and support enterprise operationalization of an AI communication coaching platform.
Role type
Director of Customer Education (Strategy & Build)
Builds
Scalable learning experiences, certification paths, onboarding pathways, and training systems for enterprise customers.
Domain
B2B SaaS / AI / Human Skills / Customer Enablement
Required skills
Customer education strategy, instructional design, cross-functional influence, data-driven program management, enterprise program rollout, content creation (video/guides), AI-first mindset, ambiguity navigation.
Preferred skills
L&D background, partner enablement experience, digital adoption tooling, user community building.
Technologies
AI tools, video platforms, learning management systems, data analytics tools.
Responsibilities
Build core education library (modules, workshops, guides), own education for product launches, design certification paths, segment accounts for white-glove vs. scaled programs, measure impact on adoption and support deflection, hire and grow the team.
Seniority
Director, first-hire mandate, hands-on IC with strategic scope.
