Desktop Support Officer - Site Lead (Education)
Core
Lead onsite technical support for customer environments, overseeing hardware/software troubleshooting and mentoring a team of Desktop Support Officers.
Role type
Senior IC desktop support lead (education sector)
Builds
Onsite technical support services for educational clients
Domain
Education + IT support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, team supervision, customer relationship management, process improvement, incident tracking, vendor liaison
Preferred skills
Mac and PC support, voice platform support, training facilitation, stakeholder communication
Technologies
Macs, PCs, tablets, voice platforms
Responsibilities
Coordinate onsite technical support across multiple locations, supervise and mentor support officers, liaise with external third-party organizations, gather customer feedback, maintain support records and performance reports, implement process improvements, ensure adherence to security protocols.