IT Support Specialist
Core
Provide onsite Tier 1-3 IT support, device lifecycle management, and secure site operations for users at the Reno, NV location.
Role type
Mid to Senior level IT Support Specialist (Individual Contributor)
Builds
Reliable, secure, and responsive IT support services for the Nevada site
Domain
Defense, National Security, IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/MacOS support, Microsoft 365 administration, endpoint management, identity/access management, ticketing systems, troubleshooting, device lifecycle management, ITIL practices
Preferred skills
Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, Security+, Network+, A+, Microsoft, ITIL certifications, CUI/ITAR/EAR/CMMC experience
Technologies
Windows, MacOS, Microsoft 365, ServiceNow, Jira, Halo, Zendesk, Jamf, Active Directory, Entra ID, Defender
Responsibilities
Manage incidents and requests via service desk platform; troubleshoot hardware, software, OS, and connectivity issues; support device provisioning, refresh, and decommissioning; maintain asset records and inventory; execute onboarding/offboarding procedures; support secure site operations and classified-access requirements; create and maintain support documentation and SOPs; identify recurring issues and recommend improvements
Seniority
Mid to Senior, hands-on IC
