Privacy, Data Protection & Commercial Technology Attorney (SaaS, DPAs, AI & Data Agreements)
Core
Own and grow a portfolio of Fortune 500 enterprise customers, acting as the strategic quarterback for executive relationships, value realization, and AI transformation initiatives.
Role type
Senior Enterprise Customer Success Manager (Strategic)
Builds
Enterprise customer success programs, AI-enabled workflow transformations, and scalable Customer Success playbooks.
Domain
Legal Technology (SaaS) / Enterprise Customer Success
Deliverable
product features
Required skills
Enterprise account management, executive stakeholder leadership, AI workflow transformation, commercial acumen (renewals/expansion), program leadership, playbook creation, ambiguity navigation, executive communication.
Preferred skills
Early-stage startup experience, legal/compliance domain exposure, sales/investment banking/consulting background.
Technologies
AI-enabled workflow tools, CRM systems, success planning frameworks.
Responsibilities
Lead executive-facing value conversations and QBRs; define success metrics and KPIs with customers; drive AI-enabled workflow adoption and change management; own retention, renewal forecasting, and expansion strategy; lead end-to-end onboarding for complex enterprise accounts; define best practices and operating rhythms for Strategic CS.
Seniority
Senior, hands-on IC with strategic ownership