Reservations Consultant | Cruise Whitsundays
Core
First point of contact for guests to discover and book marine-based tours, underwater accommodation, and inter-island transport in the Whitsundays.
Role type
Reservations Consultant (Customer Service & Sales)
Builds
Tour bookings, resort connections, and inter-island transport services for guests visiting the Great Barrier Reef and Whitsundays.
Domain
Tourism / Marine-based travel / Great Barrier Reef
Deliverable
product features
Required skills
Customer service, sales, booking management, payment processing, QA checks, third-party coordination, retail sales, manifest preparation, guest feedback handling
Preferred skills
Familiarity with CustomLinc reservation platform, Certificate II in Tourism or Business Admin
Technologies
CustomLinc
Responsibilities
Manage bookings via email, phone, web chat, and direct sources; process payments and end-of-day cash-ups; finalize QA bookings with promotions; coordinate with third-party providers; collect catering information; upsell merchandise in the retail store; prepare daily paperwork and manifests; respond to guest feedback.
Seniority
Entry-level to Junior, hands-on IC