Director, Client Solutions
Core
Senior strategic partner and leader for a dedicated portfolio of enterprise life sciences clients, driving patient access strategies and scaling client service operations.
Role type
Director, Client Solutions (Strategic Account Leadership & Team Management)
Builds
Strategic account outcomes, high-performing client service teams, and scalable client engagement frameworks
Domain
Life Sciences / Biopharma / Healthcare Technology
Deliverable
client delivery
Required skills
Strategic account management, team leadership and coaching, C-suite advisory, portfolio-level P&L ownership, process design and scaling, cross-functional collaboration, analytical judgment, bias toward action
Preferred skills
Healthcare technology or life sciences services experience, building client-facing functions, technical fluency in integrations and data flows
Responsibilities
Serve as senior strategic partner to VP/C-suite stakeholders on patient services and field access strategy; lead, coach, and grow a team of Engagement Managers and Client Solution Associates; own the long-term health and expansion of a book of business; build repeatable frameworks and best practices for scaling client delivery; act as the internal voice of the customer across Sales, Product, and Engineering
Seniority
Director, hands-on IC with strategic leadership
