Business Analyst -Contact Center Domain
Core
Business Analyst specializing in Contact Center Cloud solutions, gathering requirements and bridging business teams with implementation/support teams for voice and chat bot platforms.
Role type
Business Analyst (Contact Center Cloud)
Builds
Contact Center solutions (Voice & Chat Bots) for customer service
Domain
Contact Center / Customer Service
Required skills
Contact Center domain expertise, Amazon Connect, Business Analysis, Requirements Gathering, Documentation, Stakeholder Management
Preferred skills
AI capabilities enhancement in Contact Centers
Technologies
Amazon Connect, Sierra.ai, Sprinklr
Responsibilities
Interact with Business teams to gather requirements, Interact with Implementation/Support teams to refine requirements, Create documentation to communicate requirements between project implementation and Business Teams
