ServiceNow ITOM & CMDB Architect
Core
Designing, implementing, and governing ServiceNow ITOM and CMDB capabilities at enterprise scale, establishing scalable foundations aligned with CSDM principles.
Role type
Senior ServiceNow ITOM & CMDB Architect
Builds
Enterprise-scale CMDB structures, Discovery configurations, Service Maps, and integration architectures for ITSM, ITOM, Asset Management, Security, and AIOps.
Domain
IT Service Management, Cloud Infrastructure, Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration, ITOM Discovery, Service Mapping, CMDB governance, CSDM principles, REST/IntegrationHub/APIs, cloud technologies (Azure/AWS), ITIL principles, data quality management, strategic roadmap planning
Preferred skills
Certified Application Developer (CAD), Certified Technical Architect (CTA)
Technologies
ServiceNow, Discovery, Service Mapping, CSDM, IntegrationHub, MID Server, REST, Azure, AWS, Kubernetes
Responsibilities
Define overall ServiceNow ITOM and CMDB architecture, roadmap, and governance model; Establish CMDB structures including CI classes, attributes, relationships, and data-quality standards; Design CMDB integration architecture across infrastructure, cloud, and security; Lead implementation and optimization of ServiceNow Discovery; Identify and resolve Discovery gaps and data-quality issues; Design and implement ServiceNow Service Mapping; Establish sustainable CMDB governance and CSDM adoption; Architect and evaluate integrations using REST and APIs; Partner with technology teams to validate service relationships and improve data quality.
Seniority
Senior, hands-on IC with strategic architecture ownership
