Teammate Atlantis
Core
Provide inbound/outbound calls, email, and live chat support to clients in tech sectors, handling inquiries, troubleshooting, and complaint resolution.
Role type
Customer support specialist (multichannel)
Builds
Customer experience and support operations for technology clients
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
verbal and written communication, computer literacy (Windows, macOS, Office, Google apps), typing speed (30 WPM voice, 35 WPM non-voice), problem solving, critical thinking, multitasking, attention to detail, self-motivation, flexibility
Preferred skills
experience in phone/email/live chat support, experience in customer service, sales, billing, collections, or technical support
Responsibilities
handle inbound and outbound calls, respond to email and live chat inquiries, filter website content, perform data and research functions, provide basic troubleshooting, manage and resolve customer complaints, identify and escalate priority issues, route calls to appropriate resources, document customer interactions, meet client KPIs, maintain confidentiality of login credentials, participate in mandated trainings, provide feedback to management
Seniority
Individual Contributor, entry to mid-level
