ServiceNow Technical Consultant / Developer
Core
Implementing and optimizing ServiceNow platform solutions to enhance clients' IT operations and production activities.
Role type
ServiceNow Technical Consultant / Developer
Builds
ServiceNow implementations for ITSM, ITOM, CMDB/CSDM, Discovery & Service Mapping, Event Management, and Cloud Automation.
Domain
IT Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform implementation, ITSM/ITIL best practices, workflow automation, requirements gathering, technical documentation, UAT support, knowledge transfer, solution recommendation, quality/security compliance, JavaScript programming
Preferred skills
ITIL Certification, Project Management Certification
Technologies
ServiceNow, JavaScript
Responsibilities
Work on ServiceNow platform implementation projects; Contribute across ITSM, ITOM, CMDB/CSDM, Discovery & Service Mapping, Event Management, and Cloud Automation; Monitor new ServiceNow features and trends; Participate in requirements gathering workshops and produce project documentation; Implement, configure, and optimize ServiceNow modules including workflow automation; Support user acceptance testing, deployment, and knowledge transfer; Recommend technical solutions aligned with client needs; Ensure compliance with quality and security standards.
Seniority
Mid-level, hands-on IC