Sr Staff Software Escalation Engineer Software
Core
Resolve complex technical issues for FedRAMP customers on the Privilege Cloud (pCloud) platform, acting as a subject matter expert for the Identity Security Platform.
Role type
Senior Staff Software Escalation Engineer
Builds
Production stability and resolution for cloud security platform issues
Domain
Cybersecurity, Cloud Infrastructure (AWS GovCloud), Identity Security
Deliverable
client delivery
Required skills
C# debugging, Python/Bash/PowerShell scripting, Linux/Windows OS administration, complex system troubleshooting, severity assessment
Preferred skills
AWS GovCloud experience, prior work in security companies
Technologies
pCloud, Identity Security Platform (ISP), AWS GovCloud, C#, Python, Bash, PowerShell, Linux, Windows
Responsibilities
Investigate and resolve escalated technical issues from Customer Support, review escalations for completeness, provide quick response code changes, guide on-call developer teams, establish relationships with development and support teams
Seniority
Senior Staff, hands-on IC
