Technical Support Engineer
Core
Diagnose and resolve complex technical, business, and data challenges for customers using the Sigma platform.
Role type
Technical Support Engineer (SaaS/Cloud)
Builds
Diagnostic tools and best practices for issue resolution
Domain
SaaS / Cloud Data Platform
Deliverable
client delivery
Required skills
SQL (JOINs, Window Functions, CTEs), Data Modeling, Query Performance Troubleshooting, Cloud SaaS Support, Cross-functional Collaboration, Automation & Process Improvement
Preferred skills
Snowflake, Redshift, BigQuery, GCP, AWS, Startup Experience
Responsibilities
Assist customers with diagnosis and resolution of complex technical issues; Develop best practices and tools for diagnosing issues; Collaborate with cross-functional teams to improve user experience; Perform on-call duties and participate in automation projects
Seniority
Mid-level, hands-on IC
