Customer Care Agent - AmTrav
Core
Deliver exceptional customer service and manage complex international travel bookings, modifications, and duty of care for corporate executives and teams.
Role type
Senior Customer Care Travel Advisor (IC)
Builds
Seamless travel experiences for corporate clients using proprietary SaaS platform
Domain
Business Travel / SaaS
Required skills
Multichannel support, Strategic itinerary management, Policy compliance enforcement, VIP concierge service, Duty of care monitoring, Crisis problem-solving
Preferred skills
Active listening, Tech-savviness, Professional communication
Technologies
Proprietary travel booking software, AI-enabled tools
Responsibilities
Execute flawless bookings and modifications via phone, live chat, and email; Coordinate complex multi-city international trips including air, rail, ground transport, and lodging; Act as gatekeeper for corporate travel policy ensuring alignment with budgets and vendor contracts; Provide white-glove service for C-suite executives managing specific preferences; Monitor global events and proactively reroute travelers to ensure safety
Seniority
Mid-level, hands-on IC