IT Manager
Core
Lead global IT Support and Services team, optimize operational workflows, and ensure efficient IT service delivery for the workforce.
Role type
Senior IT Manager (Global IT Support & Services)
Builds
Efficient IT service delivery, automated workflows, and optimized IT asset lifecycle.
Domain
IT Operations & Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT team leadership, process automation, root cause analysis, vendor management, IT asset lifecycle management, security compliance alignment, AI enablement support
Preferred skills
ITIL certification, Asset Management systems (SnipeIT), Atlassian Suite proficiency
Technologies
Google Workspace, Microsoft 365, macOS, Windows, Jira Service Management
Responsibilities
Lead and mentor a globally distributed IT Support team; manage global IT service desk queue and escalations; design and improve IT processes and automated workflows; drive reliable service delivery for core IT and Supply Chain teams; manage vendor relations and augmented workforce; manage IT asset inventory and lifecycle; partner with Security on access controls and device baselines; support AI enablement initiatives
Seniority
Senior, hands-on IC with management responsibilities
