Client Success Manager

## About FIXD & AppraisalPRO FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app. AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple. ## Role AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system. - Onboard dealership customers to AppraisalPRO and conduct initial training - Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues - Proactively provide support by actively monitoring product usage to identify red flags - Influence and build rapport with key decision-makers in order to become their trusted advisor - Secure referrals to other potential dealership customers from existing customers - Present recommendations on platform and user experience improvements to our Product and Engineering team ## Requirements ### Qualifications - The ability to quickly build relationships and trust - Excellent interpersonal skills - Strong communicator who can present and write well, extremely responsive - Ability to multitask and prioritize - Passion for providing top-notch customer service ### Plus - Experience in the Franchise Dealership industry ## Benefits - Health Care Plan (Medical, Dental & Vision) for you and your family - 401k - 5% match - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Development - Free Food & Snacks