Director of Licensed Installer Operations
Core
Build and lead the operational backbone of Jetson's third-party installer program across North America, managing a distributed network of external installer partners to deliver home electrification installations.
Role type
Director of Operations (Subcontractor Network Management)
Builds
A vetted, certified, and trained external installer network for air and heat pump product lines.
Domain
Home electrification / HVAC / Residential Construction
Required skills
Third-party subcontractor network management, program building from scratch, contractor vetting and certification, performance scorecard design, field service management (FSM) platform configuration, multi-jurisdictional compliance and licensing, capacity forecasting, business continuity planning, cross-functional partnership.
Preferred skills
HVAC or residential installation industry experience, AI tool familiarity.
Technologies
HubSpot, Zuper, ServiceTitan
Responsibilities
Design and build the full vetting and selection process for identifying installer partners from scratch; Build and scale the subcontractor onboarding program including certification tiers and training protocols; Develop and monitor KPIs for installer performance including customer satisfaction and callback rates; Establish and maintain brand standards on-site including uniforms and vehicle branding; Own the QA framework including remote photo review and on-site audits; Manage the subcontractor compensation structure and installer P&L; Partner with Legal to build and maintain subcontractor agreements and insurance compliance; Forecast installer capacity needs based on market launch plans; Travel up to 75% to vet partners, audit installs, and build relationships on the ground.
Seniority
Director, hands-on builder