IT Support Specialist -Cleared
Core
Provide hands-on Tier 1-3 IT support for end-users, device lifecycle management, and secure site operations in a regulated aerospace and defense environment.
Role type
Senior IC IT Support Specialist
Builds
Reliable, secure, and responsive IT support services for Voyager users at the Folsom site
Domain
Aerospace, defense, and national security technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS support, Microsoft 365 administration, endpoint management, identity and access management, ticketing systems, networking fundamentals, device lifecycle management, troubleshooting, documentation
Preferred skills
Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, Security+, Network+, A+, Microsoft, ITIL certifications, CUI/ITAR/EAR/CMMC experience, conference room technology support
Technologies
Windows, macOS, Microsoft 365, Microsoft Intune, Entra ID, Active Directory, Defender, ServiceNow, Jira, Halo, Zendesk, Jamf
Responsibilities
Respond to incidents and requests via service desk platform; troubleshoot hardware, software, OS, and connectivity issues; manage device provisioning, refresh, and decommissioning; support identity and access workflows; assist with local network and infrastructure touchpoints; create and maintain support documentation and knowledge articles.
Seniority
Senior, hands-on IC
