IT Support Specialist
Core
Providing Level 1 and Level 2 technical support for hardware, software, and network issues to internal users.
Role type
IT Support Specialist
Builds
Internal IT operations and user productivity
Domain
Enterprise IT / Desktop Support
Deliverable
client delivery
Required skills
Windows PC troubleshooting, hardware diagnostics, application support, LAN/WAN networking, ticketing systems, peripheral device maintenance
Preferred skills
ServiceNow, Jira
Technologies
Windows, ServiceNow, Jira
Responsibilities
Troubleshoot PC-related problems and assist with network connectivity, Respond to service desk tickets within SLAs, Document issues and resolutions in the ticketing system
Seniority
Mid-level, hands-on IC
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