Engagement Manager SMB
Core
Drive adoption, technical health, and commercial outcomes for a large portfolio of law firms and corporate legal teams in EMEA through a mix of automated playbooks and high-touch strategic interventions.
Role type
Senior Engagement Manager (SMB/Scale)
Builds
Scaled adoption programs, enablement motions, and commercial growth for legal tech customers.
Domain
Legal Technology (B2B SaaS)
Required skills
Scaled customer success management, adoption playbook design, commercial ownership (GRR/NRR), data fluency, program/project management, technical fluency with CS/CRM/AI tools, French and English communication.
Preferred skills
Experience in high-growth B2B AI or Legal Tech, building repeatable educational programs.
Technologies
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
Responsibilities
Improve and execute the scaled adoption playbook, facilitate strategic touchpoints with high-stakes accounts, drive sustained value via programmatic operating cadence, manage portfolio health via adoption signals, own commercials for renewals and expansion, orchestrate cross-functional teams, translate customer feedback into product actions.
Seniority
Senior, hands-on IC