Technical Account Specialist
Core
Front-line technical support for healthcare providers, physicians, nurses, and end users to resolve issues with DoseSpot software applications and remove friction in the prescribing process.
Role type
Technical Account Specialist (Customer Support)
Builds
DoseSpot software applications for healthcare providers and patients
Domain
Healthcare Technology / SaaS
Deliverable
client delivery
Required skills
problem-solving, verbal and written communication, case management tools, Microsoft Office Suite, multitasking, detail-oriented
Preferred skills
Associate's Degree in Software or Technical field, 2+ years of Software/IT Support experience, troubleshooting documentation improvement
Technologies
Salesforce, ServiceNow, ZenDesk, Microsoft Office Suite
Responsibilities
Accept incoming phone support calls, support emails, and inbound support cases via customer community portal; Work with customers to gather information and assess issues; Leverage tools and knowledge bases to assist customers with finding resolutions or escalating cases; Utilize documentation to understand DoseSpot software applications; Own specific client accounts to coordinate issue management and escalation engagement.
Seniority
Individual Contributor, entry-to-mid level