Deployment Manager, AI Agents
Core
Own the delivery side of the business by managing complex multi-stakeholder deployments for consumer brands from kick-off through sustained automation performance.
Role type
Senior IC Deployment Manager, AI Agents
Builds
Customer-facing automation deployments and sustained performance for CX operations
Domain
Customer Experience (CX) Operations and AI Agent Implementation
Deliverable
production ML models
Required skills
Customer experience operations, support operations, implementation, helpdesk fluency (Zendesk, Gorgias), AI fluency, project management, stakeholder alignment, data analysis
Preferred skills
SaaS background, e-commerce background, proactive data monitoring, co-leadership
Technologies
Zendesk, Gorgias, AI tools (ChatGPT, Claude, Perplexity, Cursor)
Responsibilities
Own deployments from zero to live including kick-off, automation setup, and stakeholder alignment; Diagnose stuck accounts and drive fixes in helpdesk configuration, ticket routing, and automation logic; Manage customer expectations and hold timelines; Feed operational patterns back to the product team
Seniority
Senior, hands-on IC