Customer Success Specialist
Core
Manage a portfolio of mid-market and long-tail customers in Australia and New Zealand to drive product adoption, improve health, and ensure value realization of AvePoint solutions.
Role type
Customer Success Specialist (SaaS)
Builds
Customer retention and growth within the AvePoint digital workplace and data governance platform
Domain
SaaS / Cloud Technology / Data Governance
Required skills
Customer relationship management, proactive engagement, risk identification, adoption metrics analysis, cross-functional collaboration, stakeholder communication
Preferred skills
Renewal and expansion strategy, CRM platform usage, Customer Success platform experience
Technologies
Microsoft 365, Microsoft Teams, SharePoint, Power Platform
Responsibilities
Conduct customer check-ins, business reviews, and product walkthroughs; identify at-risk customers and develop success plans; support retention initiatives and identify upsell opportunities; serve as the voice of the customer to internal teams
Seniority
Mid-level, hands-on IC
