IT Field Service Technician
Core
Field Service Technician responsible for classifying customer-reported IT problems, performing preventative maintenance on personal computers, and providing first-level support for local servers.
Role type
IT Field Service Technician
Builds
Compliant desktop environments and stable local server support
Domain
IT Infrastructure / Hardware Support
Deliverable
product features
Required skills
PC/Laptop/Hardware troubleshooting, software and hardware installation, upgrades, and backups, network problem identification, incident documentation, customer service
Preferred skills
Knowledge of area-specific downloads and department procedures
Technologies
Windows, anti-virus systems, Managed Level classification
Responsibilities
Classify customer-reported problems using resolution systems and keywords; meet specified timelines based on case priority; identify and monitor recurring problems for Engineering; repair and provide preventative maintenance of personal computers; provide first-level support for local servers; perform software and hardware installations, upgrades, and backups; troubleshoot software and hardware failures; conduct computer system moves; maintain expert level of computer EHS ERT Committee Member and MMP IT Risk Assessment PIC.
Seniority
Entry-level (Fresh Graduates encouraged)