IT Field Service Technician
Core
Classify customer-reported IT problems, perform preventative maintenance on personal computers, and provide first-level support for local servers.
Role type
IT Field Service Technician
Builds
Compliant desktop environments and stable local server support
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
PC/Laptop/Hardware troubleshooting, software and hardware installation, network problem identification, incident documentation, AI tool usage
Preferred skills
Knowledge of area-specific downloads and department procedures
Technologies
Windows, anti-virus systems, AI technologies
Responsibilities
Contact customers within specified timelines based on priority, update the Worldwide Knowledgebase, perform software and hardware installations and upgrades, troubleshoot software and hardware failures, conduct computer system moves, maintain expert level of computer EHS ERT Committee Member
Seniority
Entry-level, fresh graduate friendly
