AI Solutions Manager, SMB
Core
Partner with SMB customers to drive AI/ML product adoption, shape use cases, and ensure success in leveraging AI for real-world impact.
Role type
Senior IC AI Solutions Manager (SMB)
Builds
Customer success outcomes, tailored AI solutions, and repeatable product offerings
Domain
AI/ML operations and customer success in SMB
Deliverable
client delivery
Required skills
Customer lifecycle management, technical discovery, solution consulting, QBR execution, usage monitoring, executive engagement, onboarding leadership, pilot-to-deployment conversion, product advocacy
Preferred skills
Industry depth (financial services, healthcare, retail, tech), Python/SQL understanding
Technologies
Python, SQL
Responsibilities
Own SMB account portfolio including plans, touchpoints, and renewals; Conduct discovery with AI/ML teams to define success and propose solutions; Collaborate with engineering teams for implementation and best practices; Run QBRs to demonstrate value; Monitor product usage to gauge account health; Engage executives as champions; Lead onboarding and training; Convert pilots to org-wide deployments; Advocate for customer needs to product teams.
Seniority
Senior, hands-on IC