Client Enablement Lead
Core
Own the end-to-end client and partner enablement experience, building a documentation and training ecosystem to reduce onboarding friction and enable self-serve adoption.
Role type
Client Enablement Lead (Documentation & Training Strategy)
Builds
External knowledge base, client training programs, internal onboarding resources, and documentation standards.
Domain
Fintech / Identity & Fraud Prevention / B2B SaaS
Required skills
Client enablement strategy, end-to-end documentation ownership, cross-functional collaboration, AI writing tools, modern documentation platforms, technical content strategy, stakeholder management, metrics-driven improvement
Preferred skills
Fintech domain knowledge, identity verification, compliance, API-driven B2B SaaS, developer-facing documentation (API references, SDKs)
Technologies
Notion, Readme, Confluence, Guru, AI writing tools
Responsibilities
Own external knowledge base strategy (docs, tutorials, videos), design client training programs, build internal onboarding resources, define documentation standards and lifecycle processes, measure enablement impact via metrics
Seniority
Mid-Senior, hands-on IC
