Desktop Support Engineer

## About the role A Desktop Support Engineer provides technical assistance to end-users, ensuring that desktops, laptops, and peripheral devices function efficiently. The role involves diagnosing and resolving hardware and software issues, managing installations and upgrades, and maintaining system security. They serve as the first line of IT support, helping employees remain productive by minimizing downtime and ensuring reliable system performance. ## Key Responsibilities - Installing, configuring, and maintaining desktops, laptops, printers, and other peripherals - Troubleshooting hardware, software, and network connectivity issues - Providing technical support through phone, email, or onsite visits - Managing operating system updates, patches, and antivirus protection - Setting up user accounts and permissions - Documenting support requests and resolutions - Collaborating with IT teams to escalate complex issues - Ensuring compliance with IT policies and security standards ## Qualifications - Bachelor's degree or diploma in Computer Science, Information Technology, or a related field - Strong knowledge of Windows and Mac operating systems - Proficiency with Microsoft Office applications - Basic networking concepts such as TCP/IP, DNS, and DHCP - Experience with ticketing systems like ServiceNow, Jira, or Zendesk is desirable - Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are preferred ## Skills - Excellent troubleshooting and problem-solving abilities - Strong communication and customer service skills - Ability to work independently or as part of a team - Attention to detail - Time management and multitasking skills