Customer Sales Advisor
Core
Handle inbound reservations via phone, email, and webchat for a portfolio of luxury hotels, converting sales and managing bookings.
Role type
Front-line reservations sales agent
Builds
Hotel room bookings and ancillary sales for upscale hotel properties
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Verbal communication, written communication, listening skills, negotiation, attention to detail, IT booking systems proficiency
Preferred skills
Hotel operations experience, sales-based customer service experience
Responsibilities
Input hotel reservations from customers, process group and individual bookings, engage customers to enhance service and drive upgrades/additional sales
Seniority
Individual Contributor, entry to mid-level
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