Technical Account Manager
Core
Serve as the primary technical point of contact for a portfolio of sales-led merchants, ensuring successful integration, ongoing health, and expansion of GoCardless payment solutions.
Role type
Senior Technical Account Manager (B2B SaaS/Fintech)
Builds
GoCardless payment platform integrations and merchant success
Domain
Fintech, Open Banking, Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
REST APIs, webhooks, JSON, API documentation interpretation, complex technical integration support, root cause analysis, technical presentation, portfolio management
Preferred skills
Direct debit/open banking knowledge, SQL/Looker, Salesforce/JIRA, subscription billing operationalization
Technologies
GoCardless API, REST, JSON, SQL, Looker, Salesforce, JIRA
Responsibilities
Lead regular technical reviews on integration health and payment performance; guide merchants through API/webhook integrations and resolve issues; monitor integration health to proactively identify risks; run technical workshops and produce tailored documentation; partner with CSAMs to align technical and commercial priorities; act as the merchant's voice in internal Product/Engineering discussions.
Seniority
Senior, hands-on IC