Collections Officers – Multiple Vacancies
Core
Manage arrears queues through outbound/inbound calls and written correspondence to resolve collection issues and mitigate losses.
Role type
Collections Officer (Early & Late Arrears)
Builds
Debt recovery outcomes for vehicle and leisure asset finance clients
Domain
Financial Services / Automotive Asset Finance
Deliverable
client delivery
Required skills
outbound/inbound calling, written correspondence, risk identification, payment plan negotiation, regulatory compliance (NCCP/Privacy Act), skip tracing, record keeping
Preferred skills
automotive/asset finance industry experience, dialler system proficiency, skip tracing tools familiarity
Technologies
dialler systems, skip tracing tools, designated record systems
Responsibilities
Manage arrears queue via calls and correspondence; Identify risks and escalate matters; Negotiate payment plans; Maintain accurate customer records; Ensure regulatory compliance; Support wider Retail Operations team