Senior Implementation Specialist, APAC
Core
Oversee delivery of Keeper's cybersecurity SaaS products, including initial and expansion deployments for clients, ensuring seamless onboarding and adoption.
Role type
Senior Implementation Specialist (Cybersecurity SaaS)
Builds
Customer onboarding and product adoption for enterprise security clients
Domain
Cybersecurity / SaaS / Privileged Access Management (PAM)
Deliverable
client delivery
Required skills
SaaS implementation, Salesforce, Japanese (fluent), English (business), client engagement, project management, technical troubleshooting
Preferred skills
Security software deployment, Google docs, MS Office, Monday.com
Technologies
Salesforce, Google docs, MS Office, Monday.com
Responsibilities
Oversee initial and expansion deployments of Keeper's SaaS products; tailor solutions to specific client needs; provide continuous technical support and troubleshooting; maintain accurate records of configurations and communications; gather client feedback for product improvement; oversee multiple concurrent projects; train and mentor implementation team members.
Seniority
Senior, hands-on IC