Customer Success Manager
Core
Drive revenue growth and retention for an established B2B client base of enterprise organizations by managing account renewals, cross-sells, and upsells of cybersecurity solutions.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Password management, passkey, and secrets management platforms
Domain
Cybersecurity / Identity and Access Management (IAM)
Required skills
Account management, SaaS customer success, enterprise sales, C-level relationship building, contract negotiation, technical troubleshooting, Salesforce proficiency, data analysis
Preferred skills
IAM industry experience, software integration knowledge (SSO, Directory)
Technologies
Salesforce, SSO, Directory services
Responsibilities
Carry a revenue quota to meet or exceed sales targets; Provide strong interactions with customers at the Senior Management level; Work with clients to negotiate contract renewals, cross-sells and upsells; Conduct Quarterly Business Reviews to establish business goals; Resolve customer issues requiring deep technical knowledge of password management solutions; Drive customer advocacy through references and case studies; Perform data-driven reviews to prioritize opportunity and risk.
Seniority
Mid-Senior, hands-on IC