Customer Support Specialist
Core
Support customers across industries including aged care, healthcare, education, and government with their background screening and compliance needs via phone, email and chat.
Role type
Customer Support Specialist
Builds
Customer success and product adoption for Reg-Tech compliance solutions
Domain
RegTech / Compliance / Background Screening
Deliverable
client delivery
Required skills
clear communication, empathy, multi-tasking, methodical problem-solving, adaptability, software proficiency
Responsibilities
Support customers with background screening and compliance needs via phone, email and chat; Help customers discover features that make their work easier; Meet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics; Work closely with customers to address and resolve issues, follow established troubleshooting processes, maintain clear and accurate documentation, and relay customer feedback and requests to inform product development.