Merchant Account Manager

## About the company Peratera is a UK-based fintech company, founded in 2022 and authorised by the FCA as an Electronic Money Institution. We are building a modern, all-in-one payment platform that enables businesses to manage global payments and financial operations seamlessly. Our solution allows companies to open multi-currency accounts, send and receive payments worldwide, and manage cross-border transactions from a single platform. Our mission is to simplify global finance and remove friction from international business operations. ## About the role As Merchant Account Manager, you'll own the full lifecycle of Peratera's merchant relationships - from onboarding and integration through to retention, upsell, and commercial growth. You'll work with a portfolio of sophisticated B2B merchants in iGaming, FX, and e-commerce, serving as the link between their business needs and our internal Product, Tech, Finance, and Compliance teams. ## Responsibilities - Serve as the primary contact for a portfolio of Peratera merchants across industries - Run regular health-check calls: onboarding, integration, finance, compliance, and technical topics - Monitor merchant activity and proactively flag risks, declines in processing volume, or satisfaction issues - Lead merchants through onboarding, KYC, and integration to ensure a smooth go-live - Coordinate with Tech and Product teams to resolve integration issues and answer technical queries - Create and maintain onboarding documentation and merchant-facing materials - Identify upsell and cross-sell opportunities within your merchant portfolio - Analyse merchant payment performance: success rates, conversion, declined transactions, and recommend improvements - Collaborate with the CPO on commercial priorities and merchant-specific strategies - Own and drive merchant-reported issues end-to-end - from first contact to resolution. - Work with Finance on billing, settlements, and reconciliation queries - Ensure compliance and legal queries are handled in a timely and accurate manner ## Requirements - 3–5 years of experience in account management, customer success, or merchant management within a payments or fintech company - Experience managing a B2B merchant portfolio - owning relationships, driving retention, and growing revenue - Strong commercial mindset - comfortable identifying upsell and cross-sell opportunities and turning merchant conversations into business outcomes - Comfortable working with payment data: success rates, conversion, decline reasons - and turning insights into action - Deep understanding of online payments: processing flows, settlement, chargebacks, and reconciliation - Strong communicator - able to handle technical, financial, and commercial conversations with equal confidence - Highly organised and proactive - able to manage a large portfolio without letting things slip - Fluent English is required (experience working with CIS or Eastern European merchants is a strong advantage) ## Nice to have - Experience with distributed, multi-provider payment platforms - Familiarity with merchant integration use cases - Understanding of async flows (callbacks, polling, retries) is a plus ## What we offer - Competitive, market-aligned compensation - Opportunity to work on a high-impact product with real-world scale - Modern tech environment and engineering-driven culture - International, distributed team with a collaborative mindset - Remote-friendly setup with flexible working hours - Supportive team culture focused on knowledge sharing and ownership