Regional Mentor
Core
Facilitate learning delivery, develop content, and mentor sales staff and agents to ensure they meet KPIs and business outcomes.
Role type
Regional Training and Mentoring Lead
Builds
Sales enablement programs and field staff competency
Domain
Sales operations and field service management
Required skills
Training and coaching, content development, KPI tracking, training assessment design, LMS administration, customer process auditing, stakeholder engagement, data tool utilization, policy communication, ad-hoc project support
Preferred skills
Background in education or related fields, experience in sales or marketing training, knowledge of LMS tools, proficiency in Microsoft Office and visualization tools
Technologies
Litmos, Microsoft Office, data tools, smartphones, phone applications
Responsibilities
Oversee, plan, and deliver training to SP/FSEs and field staff; deliver classroom and field training; maintain KPIs and achieve training targets; design training assessments; ensure 100% adoption of technology-based work tools; drive learning performance through data tools; disclose policies and updates; collect feedback on new tools and processes; run and administer knowledge-based platforms; drive engagement and lesson completion on Litmos; conduct induction and mentoring; assist in developing training materials; coordinate customer experience audits; support ad-hoc field activity projects
Seniority
Mid-level, hands-on IC