Implementation Specialist
Core
Execute end-to-end onboarding for mid-market and enterprise construction tech accounts, driving product adoption and early value realization.
Role type
Implementation Specialist (B2B SaaS)
Builds
Onboarding workflows, training programs, and adoption metrics for construction permitting software
Domain
Construction technology / PropTech
Deliverable
product features
Required skills
Project management, stakeholder coordination, training delivery, cross-functional collaboration, process documentation, KPI tracking
Preferred skills
Experience in B2B SaaS onboarding, knowledge of construction workflows
Technologies
PermitFlow platform
Responsibilities
Own onboarding from post-sale handoff to launch, support enterprise workstreams, serve as day-to-day customer contact, coordinate cross-functionally, lead training sessions, drive product adoption, track onboarding milestones, document scalable processes
Seniority
Mid-level, hands-on IC