CS / カスタマーサポート担当
Core
Handling delinquency recovery and repayment plan proposals for customers with initial overdue payments via phone and administrative tasks.
Role type
Customer Support Specialist (Debt Collection)
Builds
Repayment solutions and communication for delinquent accounts
Domain
Fintech / Credit Card / Debt Management
Deliverable
client delivery
Required skills
Phone communication, Customer support experience, PC operation, Administrative processing
Preferred skills
Contact center experience, Service operations experience (via careerplan.io/jobs/4051173008-cs-at-paypaycard)
Responsibilities
Conducting phone-based delinquency notification and recovery, Managing repayment consultations and progress, Performing administrative follow-up tasks (call logging, payment method changes)