Senior Implementation Lead
Core
Own complex B2B SaaS customer implementations end-to-end, designing scalable workflows and managing multi-stakeholder delivery for regulated manufacturing/life sciences clients.
Role type
Senior Implementation Lead (hands-on IC)
Builds
Unifize platform configurations and implementation playbooks for QMS, DMS, PLM, MES, and CMMS modules
Domain
Regulated manufacturing and life sciences (B2B SaaS)
Deliverable
production ML models | product features | client delivery
Required skills
B2B SaaS implementation ownership, workflow design, stakeholder management, junior mentorship, documentation, scope management, risk management
Preferred skills
Experience with enterprise/mid-market accounts, ability to push back on customer requests, cross-functional coordination with engineering
Technologies
Unifize platform (QMS, DMS, PLM, MES, CMMS modules)
Responsibilities
Own full implementation lifecycle from kickoff to post-go-live support, design scalable workflows and configurations, mentor Junior Implementation Leads, build team playbooks and templates, manage senior stakeholder expectations, coordinate with engineering to resolve platform defects
Seniority
Senior, hands-on IC with mentorship responsibilities