Customer Service Operation (Dutch market at Agilent Technologies)
Core
Processing formal quotes and orders, interfacing with sales and customers to provide accurate information and solve problems, and serving as a liaison between customers and internal organizations.
Role type
Customer Service Representative
Builds
Pre-sales and post-sales customer service functions
Domain
Life science, diagnostic, and applied market laboratories
Deliverable
client delivery
Required skills
Excellent written and verbal communication in English and Dutch, accurate data entry, strong computer and systems skills, problem-solving, time management, multitasking, prioritization
Preferred skills
SAP/CRM experience, MS Office (Excel)
Responsibilities
Processing formal quotes and orders, interfacing with sales and customers to provide accurate information and solve problems, serving as a liaison between customers and internal organizations, managing and coordinating the end-to-end customer experience, identifying and communicating process improvement opportunities, performing routine administrative customer service duties
Seniority
Individual Contributor